Question 1

WHAT TIME SHOULD I ARRIVE FOR MY SESSION?

Accepted Answer

We encourage arrival 5 minutes prior to your scheduled appointment time. This will allow ample time to get checked in at the front desk, add a DRIP Buddy if needed, peruse the wellness shoppe, purchase hydrating beverages, and use the washroom.

Not arriving on time for your appointment by 15 minutes or more will result in a late cancellation fee of $15. DRIP Late Cancel/No Show Policy is effective within a 2 hour window of the start time of your booking. The late cancel fee for all modalities is a flat rate of $15, the pass used to book the session will remain on the account for future bookings.

Question 2

DO I HAVE TO MAKE AN APPOINTMENT?

Accepted Answer

It is strongly recommended to make an appointment to reserve your session. We are currently operating with six saunas, 1 Cold Plunge, 1 Body Roll, and 1 RLT room, so we cannot guarantee walk-in availability, and want to be sure your sauna has come up to the desired temp for your arrival.

If you'd like to come in and check out the studio, and find that no sauna treatment rooms are available, you can get your questions answered and book an appointment for a future date and time. We'd be "deLIGHTed" to assist you in your DRIP journey.

You can make appointments in the following ways:

• on the DRIP INFRARED APP! 
Download the DRIP Infrared app from the Apple App Store or Google Play. From there, you can create an account, purchase sessions, sign up for memberships and reserve your appointments!

• text the front desk (574) 361-4538

• in-person at the studio

• call the studio to reserve a session (574) 800-DRIP

• book your appointments from the convenience of your cell phone or personal computer from our website www.dripinfrared.com

• or search for DRIP Infrared on the MINDBODY app

Not arriving on time for your appointment by 15 minutes or more will result in a late cancellation fee of $15. DRIP Late Cancel/No Show Policy is effective within a 2 hour window of the start time of your booking. Pilates and Yoga group classes have a 6 hour late cancel window.

The late cancel fee for all modalities is a flat rate of $15, the pass used to book the session will remain on the account for future bookings.

Question 3

WHAT ARE THE AGE REQUIREMENTS?

Accepted Answer

SAUNA, BODY ROLL, and RED LIGHT THERAPY room:
18 and older to reserve a session. 
16-17 year olds must have legal guardian present to sign waiver. 
14-15 year olds must have legal guardian present during session, plus signed waiver.
Younger would require a medical professional sign off, plus the above requirements. 
The younger the individual, the shorter the duration and lower the temperature for sauna.

COLD PLUNGE & PILATES:
18 and older to use services

Younger than 18 can book a semi-private, or private, pilates session.

Question 4

WHAT SHOULD I WEAR?

Accepted Answer

Each private treatment room will have bath towels and spa robe wraps available for your use.

FOR SAUNA: The more exposed skin, the better. Birthday suit? No problem! Please place the bath towel on the bench for you to sit on as a barrier, and to absorb excess sweat. You can absolutely wear your own clothes. Please be extra cautious with zippers, buttons, or any sharp details on your clothing, as to not scratch the sauna wood.  Please also be courteous of any spray tan, or clothing which will dye our white towels. Please ask the front desk for other towels if you think you may have a color transfer.

We highly recommend wearing or bringing an extra set of loose fitting clothing to change into once your sauna or plunge session is complete. Attempting to slip into snug denim jeans, leggings or other restrictive clothing isn't always so pleasant when the body is still wet. Plan accordingly.

FOR RED LIGHT THERAPY (RLT) ROOM: Similar to sauna, the more exposed skin, the better! Clean skin, free of lotions, oils, makeup, and SPF.

FOR COLD PLUNGE: Bathing suit, or shorts and sports bra is required! You can change clothes in the plunge room, or in the bathroom if you rinse off between sauna and plunge.

FOR BODY ROLL: Full length, and form fitting sleeves and pants, as well as socks, are needed to use the lymphatic body roll machine. Avoid, zippers, buttons, decorative pieces, or anything with sharp objects to prevent injury and damage to machine. Keep your hair pulled back, and no loose jewelry.

FOR PILATES: Workout wear and grippy socks!

Question 5

DO YOU HAVE SHOWERS?

Accepted Answer

We have two luxurious washrooms with walk-in/roll-in showers. Each of the washrooms are identical, and ADA-accessible. A third restroom with shower is included within our expansion space.

After an infrared sauna session, your body will continue to sweat as it naturally cools. While we don't recommend showering immediately after your sauna session, we understand that clients may be heading to work, or on with their day, and need to freshen up. Complementary shampoo, conditioner, and body wash are supplied in the shower dispensers, or feel free to bring your own.

Question 6

CAN I USE MY CELL PHONE IN THE SAUNA?

Accepted Answer

Absolutely, you can use your cell phone during your sauna session, or use this time for an opportunity to unplug from the outside world.

DRIP Cabins & Studio saunas offer a small cabinet to store your phone in, to keep it from overheating, when not in use. Just like having your cell phone out in the sun, Infrared saunas can cause your device to overheat, limiting your devices functionality, and causing possible damage.

There are two speakers within each sauna, plug your phone or tablet into the AUX outlet provided, or connect via Bluetooth, and enjoy your own tunes, podcast, or guided meditation . Prefer to watch a video on your device? No problem! The exterior handle on the glass door has a ledge to hold your device so it's visible from a seated position inside the sauna booth without needing to have your device in the heated space.

Please be mindful of the sauna bathers on either side of your room, keep the volume at a reasonable level, or use your own headphones.

Question 7

WHAT DO I DO FOR 45 MINUTES?

Accepted Answer

Your choice! You can relax and meditate, listen to your music or a podcast, read a book, watch videos on your device situated outside the sauna, or chat with a DRIP BUDDY.

If you are wanting to be a bit more active and increase those heat shock proteins even more, consider reserving the CABIN or RETREAT with removable benches for more space to lift light weights, or do yoga. Fitness equipment available for rent or purchase at the reception desk.

Question 8

DO I NEED EYEWEAR?

Accepted Answer

While you don't need special eyewear for Infrared sauna use, you may opt for sunglasses when using the Red Light Therapy and Near Infrared lamp in the sauna. Its lights don't damage the eyes, but they are very bright, and for those with brightness sensitivity, sunglasses will make the sauna session more enjoyable of an experience.

Infrared is an invisible light energy, that painlessly penetrates the skin and increases natural cellular responses to light and heat, which causes the body to sweat.

Each sauna also comes equipped with 96 medical grade, colored LED lights in the ceiling. With an array of 12 color choices, and a guide on the healing properties associated with each color, you can choose to incorporate Chromotherapy into each and every sauna session, depending on your needs, mood, and energy level.

Question 9

WHAT IS THE CANCELLATION POLICY?

Accepted Answer

After clients fill out a profile and input their credit card info, they are able to reserve and pay for their sessions in advance.

Not arriving on time for your appointment by 15 minutes or more will result in a late cancellation fee of $15.

DRIP Late Cancel/No Show Policy is effective within a 2 hour window of the start time of your appointment booking for: Sauna, Cold Plunge, Body Roll, and RLT.

Late cancel window for all Pilates and Yoga group classes is 6 hours.

The late cancel fee for all modalities is a flat rate of $15, the pass used to book the session will remain on the account for future bookings.

Question 10

WHAT IS THE DIFFERENCE BETWEEN PACKAGE AND MEMBERSHIP?

Accepted Answer

Great question! First, let's start with the similarities...All packages and memberships are able to be used once per day. Each DRIP Infrared Sauna session can be up to 45 minutes, and is supplied with spa sandals, a robe wrap, spa headband, towels, and complimentary filtered & chilled water. 
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SHORT ON TIME? JUST GETTING ACCLIMATED TO HEAT/LIGHT THERAPY?

QUICK DRIP - 25 MINUTES
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DRIP PACKAGES
All 5 & 15 multi-pass packages share a 6 month expiration for all services.

DRIP MONTHLY MEMBERSHIPS
The monthly memberships are per person, and non-shareable.
$240/month for 45 minutes in any sauna
Max 1 sauna per day
3 month contract auto-renews until cancellation

Question 11

WHAT IS A DRIP BUDDY?

Accepted Answer

A DRIP Buddy is someone you choose to share your Infrared sauna session with. You will be in the same private sauna together.

DRIP Infrared has 4 sizes of saunas. Each sauna can hold multiple clients per sauna session. Our STUDIO Sauna can fit 1-2 people, the CABIN, PREMIER CABIN and RETREAT Saunas can fit 1-3 people, comfortably.

Once a client has reserved their sauna appointment, they simply ask their DRIP Buddy to meet them at the sauna STUDIO 5-10 minutes prior to the reserved time. Liability waivers will be signed, and payments processed during check-in.

Bringing 1 Buddy? $20 for a Buddy Pass
Adding 2-3 Buddies? $15 per person

Question 12

HOW MANY INTRO SESSIONS CAN I BUY?

Accepted Answer

Each client is allowed to purchased the INTRO sessions just one time.

$30 Infrared Sauna Intro - 45 minutes
$20 Reformer Intro - 1 group class
$35 Body Roll Intro - 45 minutes

FREQUENTLY ASKED QUESTIONS